They do have a Kill Switch, as of some months ago and it occasionally invokes whilst connected. Been using it for about 5 years. Speeds could be a bit better. Their support usually gets back to me within a day. They don't give you any notice of renewal, so if you want to change provider and cancel before they charge, you'd have to set a reminder. All in all - OK for occasional use.
I've been using Boxpn for at least 4-5 years now and they've been just fine. I've never had occasion to use their support, so I'm not able to comment on that, but the service has been very reliable and very quick. I like that they come from a country that doesn't require them to keep logs - makes me feel good when they say they don't, they actually aren't.
Full assessment requires subscription experience. Long-time subscriber. Nothing we do online is private from the IT of the superpowers. Pros: BoxPN tells you upfront in the TOS that it's not private and neither is your data. Cons: Creates the illusion of being anonymous. Legalese hides the meanings of disclosures in the TOS. They do not disclose USA record keeping. They dismiss Help Tickets. Connections drop frequently. They log your usage. Terms of Service states: (TOS quote) "The BoxPN.com website uses cookies, tracking pixels, and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites." and they track the usage (TOS quote) "Usage policy As a user of BoxPN.com you completely agree never do the following actions using our services: - to use our service to engage in any type of criminal activities including any form of identity theft, hacking, or fraud. - to transmit viruses, worms, trojans, spyware, or malware using our service - to share copyright files - to harass, blackmail, or threaten anybody - to use our service to make DDoS attacks on other people, websites, computers, or networks - to attack, hack or run scanners on other computers or networks from our service - to send unsolicited data in any form (email SPAM, hate mail, mass marketing mail, unsolicited SMS and IM messages etc.) - to download\upload or distribute child pornography - to attack our resources or servers - to use our service for phishing - to use our service for the purposes of terrorism - to pay our service, not with your own credit card" BoxPN has a practice of tracking and record keeping. Where are the limits? They track payment history. They transmit packets on usage to somebody in Chicago. The best practice is to utilize redundant forms of enforcing anonymity.